The digital interface with your customers
An internet-based platform as a digital customer interface is a great opportunity for energy providers to handle the increasing complexity, rising data volumes and growing customer expectations. And that with the joint aims of becoming more competitive and attaining greater customer satisfaction.
Two years ago, we at Fichtner set ourselves the strategic objective of developing for our customers effective solutions to this host of new problems. This is why we have invested in developing and upgrading existing digital CRM portal solutions. We are working to help enterprises in the energy industry improve their communication, increase customer satisfaction and generate additional value for themselves and their customers by utilizing new technologies.
We’re developing the digital home for your customers. This includes a whole range of services to tie them to your company. Among other things, an e-shop, chatbot functions, payment systems and credit information. From the evaluation of digital customer communication, you glean valuable usage data that helps you to optimize your offerings and realize cross-over sales.
This also includes a public consultation model. Sustainability is an issue rapidly gaining in importance: More and more people want to do their bit and help shape the future of their own regional energy system. Public consultation is the means to achieve this. It gives municipalities, municipal utilities and citizens an opportunity to participate in and benefit from the restructuring of the energy supply system.
An e-portal solution from Fichtner is as unique as your requirements. That's why each of our e-portal projects kicks off with its own customer workshop. This enables us to sit down with you and analyze your distinctive requirement profile. In relation to both B2C private customers and B2B business customers. This results in your own personal roadmap through the digital transformation. With individually defined development steps and procedures. For more efficient customer communication and ‘smoother’, more stable customer relationships.
We have chosen a modular Microsoft Dynamics architecture for our platform development work. Firstly, because we wanted to combine stability and agility. Secondly, to offer our customers the ability to integrate Fichtner’s modules into their systems as they see fit and progressively, depending on their own specific requirements and preferences. In addition, this technology enables us to introduce innovations such as process efficiency through optimized interfaces, machine learning and other analytical functions.
Fichtner Digital Customer (FDC) functions in detail:
The FDC eShop makes customers attractive offers covering anything from green power, natural gas, heating, photovoltaics, smart home systems to e-mobility. Plus tickets for public transport or the regional open-air swimming pool.
The easy and secure way to order and pay for products and services online – from anywhere.
All information at a glance: Supply data, contracts, meter readings, billing, deadlines, payment methods, etc.
Customers can solve their problems instantly. Questions are answered immediately in the chat. Necessary documents are provided automatically on request.
FDC Digital ID
Identity checks on natural and legal persons. Fast and unbureaucratic. Legally compliant transactions and contracts concluded in next to no time.
Customers can obtain information about their own financial status any time they want. Changes can be entered directly and easily into the system.
FDC Public Participation
Acceptance, image, competitive advantages, customer loyalty – public consultation in renewable energy projects offers many advantages.
FDC CRM System Integration
In addition to capturing customer data, the system also lets the user identify and save customers’ personal preferences.
About Fichtner IT Consulting GmbH
Fichtner IT Consulting GmbH (FIT for short) is the Fichtner Group’s center of competence for IT. Among other things, we design and implement information logistics for technical networks, plants and infrastructure. We also bundle our industry knowledge and process know-how to optimize the customer communication of our partners in the energy industry by deploying digital solutions and to realize new value added potentials for them.